Returns/Exchanges

# Return and Exchange Conditions

## Return Shipping Costs

If a return is initiated by the customer due to a change of mind, incorrect size selection, or other personal reasons, the customer is responsible for the return shipping costs. The exact cost depends on the shipping provider and destination.

If the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item, we will cover the applicable return shipping costs.

## Return Period

You have 30 days from the date you receive your order to request a return.

If you wish to cancel your order, please contact us within 10 days of placing your order. After receiving your cancellation request, our customer service team will process it within 24 hours.

If your cancellation request is submitted before the order has been shipped and within the applicable cancellation period, we will make every reasonable effort to cancel the order.

## Return Conditions

To be eligible for a return, the item must:

* Be unworn and unused
* Be in its original condition
* Have all original tags attached
* Be returned in its original packaging
* Include valid proof of purchase

Please contact us at **[service@cmfpu.com]** before sending any item back. We do not accept unauthorized returns without prior approval.

## Damaged, Defective, or Incorrect Items

Please inspect your order as soon as you receive it.

If you receive an item that is defective, damaged, or different from what you ordered, please contact us immediately at **[service@cmfpu.com]**.

Please include your order number and clear photos of the item and packaging so that we can review the issue and provide an appropriate solution.

## Non-Returnable Situations

Refunds will not be provided for losses caused by incorrect or incomplete delivery addresses, unclear delivery instructions, or failure to provide accurate delivery information. In such cases, customers should contact the shipping carrier directly.

If a package is lost after being correctly addressed and shipped, a refund may not be available. Depending on the circumstances, we may offer a replacement item at no additional product cost.

For replacement requests followed by another exchange, additional shipping or processing fees may apply.

Items that have been worn, washed, altered, damaged through improper care, or otherwise used beyond normal inspection may not be eligible for a refund.

## Clothing Care and Product Damage

Clothing is not considered defective due to normal wear and tear, improper washing, improper drying, staining, alterations, or damage caused by misuse.

Please follow the care instructions provided on the product label to maintain the quality and appearance of your clothing.

## Customs Fees

Any customs duties, import taxes, or other fees associated with returning an international order are the responsibility of the customer unless the return is caused by an error on our part.

Customs processing times may vary depending on the destination country and local customs authorities.

## Exchange Policy

If you selected the wrong size, you may request an exchange within 30 days of receiving your order.

For the first size exchange, the customer is responsible for the return shipping cost. We will provide instructions for completing the exchange after receiving your request.

Please contact us at **[service@cmfpu.com]** with your order number and the size you would like to exchange.

Exchange availability is subject to product inventory.

## Refund

Once we receive and inspect your returned item, you will receive a notification regarding the status of your refund.

If your return is approved, the refund will be automatically issued to your original payment method within **10 business days**.

Please note that the time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

If you have not received your refund after 15 business days, please contact us at **[service@cmfpu.com]*.

## Delivery Delays

We do not accept returns or refund requests solely because of normal shipping delays caused by logistics providers, customs processing, holidays, or peak shopping periods such as Black Friday and Christmas.

If an order is confirmed as lost or fails to arrive within the applicable delivery period, please contact our customer service team so we can investigate the shipment and determine an appropriate solution.

## Important Information

### Rejected or Refused Packages

If a package is refused or rejected by the customer and subsequently returned to us, a refund may be issued after the package is received and inspected.

Original shipping costs and applicable return or processing fees may be deducted from the refund.

### Pre-Orders

Pre-orders: No refunds prior to delivery, but returns are possible after receipt.

Multiple orders with pre-orders: Shipments will be made on the pre-order date.

Incorrect address/missed delivery: We will notify you immediately. In the event of a return or loss due to an address error, a $25 processing fee will be retained or a free replacement will be sent.