FAQs

# Frequently Asked Questions

### What Is Your Email Response Time?

We aim to respond to all emails within 24 hours (Mon - Fri). We regularly check our inbox and do our best to answer all customer inquiries as quickly as possible. During busy periods, we may receive a higher volume of emails. We’re constantly working to improve our customer service and response times.

### Which Size Is Right For Me?

Each product page features a detailed size guide to help you choose the right size. We recommend checking the size chart before placing your order, as sizing may vary slightly depending on the style and design of each garment. If you are between sizes, please refer to the measurements provided on the product page.

### How Do I Take Care Of My Clothes?

To keep your clothing looking its best, we recommend following the care instructions provided on the product label. Depending on the fabric, some items may require machine washing on a gentle cycle, while others may be better suited for hand washing. Avoid using high heat unless specifically recommended.

### What If The Clothing Doesn't Fit Me?

If your order doesn't fit as expected, you may be eligible for an exchange. Please contact us at [service@cmfpu.com] with your order number and the item you would like to exchange. Our customer service team will assist you with the next steps.

### What Materials Are Your Clothes Made From?

The materials used vary by product. Each product page provides information about the fabric composition and key features of the garment. We recommend checking the individual product description before purchasing to make sure the material meets your preferences.

### Are Your Clothes Suitable For Different Seasons?

Yes. Our collection includes a variety of styles and fabrics designed for different seasons and occasions. Product descriptions provide information about the fabric, weight, fit, and styling so you can choose items suitable for your needs.

### My Discount Code Doesn't Work. Why?

Please make sure that the discount code has been entered correctly and that capital letters are used where required. Discount codes cannot be combined unless otherwise stated. If the code still does not work, it may have expired or may not apply to the products in your cart.

If you have any questions, please contact us at [service@cmfpu.com]

### How Long Does Shipping Take?

Delivery times depend on the shipping method selected at checkout and the destination of your order. Once your order has shipped, we will send you an email containing your tracking number and tracking information.

Please note that delivery times may be affected by customs processing, local carriers, weather, holidays, or other circumstances beyond our control.

### Can I Change Or Cancel My Order?

If you need to change or cancel your order, please contact us at [service@cmfpu.com]as soon as possible after placing your order. We will do our best to accommodate your request, but changes or cancellations may not be possible once your order has entered the processing or shipping stage.

### Is An Exchange Possible If The Clothes Don't Fit Me?

Yes. If your clothing does not fit as expected, you can contact us at [service@cmfpu.com](mailto:service@cmfpu.com) to request an exchange. Please provide your order number and the item you would like to exchange. Our customer service team will review your request and provide you with the exchange instructions.

### Is The Return Free Of Charge?

We do not currently offer free returns. Return shipping costs may be the responsibility of the customer unless the return is due to an incorrect, damaged, or defective item. Please contact us at [service@cmfpu.com] before returning an item so we can provide the appropriate return instructions.

### What Should I Do If I Receive A Damaged Or Incorrect Item?

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at [service@cmfpu.com]as soon as possible. Include your order number and clear photos of the item and packaging. Our customer service team will review the issue and help you find a suitable solution.

### Can I Track My Order?

Yes. Once your order has been shipped, we will send you an email with your tracking number and tracking information. You can use the tracking number to check the latest delivery status of your package.